Refund policy

30-day no-quibble returns

We offer 30-day no-quibble returns from the date of delivery. If you change your mind, you can return any product within 30 days of receiving it, including items that are new, opened or slightly used, without having to give a reason. This policy applies to all products we sell in the United Kingdom and is in addition to your statutory rights.

How to return an item

Email support@my-christmas.co.uk with your order number and the item you wish to return. Return items by post or courier to My Christmas Returns, Vivo Technologies Limited, Unit 11, Genesis Business Park, Rainsford Road, London, NW10 7RG, United Kingdom. Include your order number and keep proof of postage. Email us if you need return instructions. There is no restocking fee.

We accept change-of-mind returns of new, opened and slightly used items. Please return all parts and accessories supplied with the item. Original packaging is helpful but is not required. Opening the packaging or lightly trying the product does not prevent a return. This policy applies to every product we sell; there are no final-sale exclusions. Your rights for faulty, damaged, incorrect or misdescribed goods are unaffected.

Return postage

You pay the direct return postage cost for a change of mind. Return postage is not free. If an item is faulty, damaged on arrival, incorrect or not as described, contact us so we can arrange a suitable return; we cover reasonable return costs in those cases.

Refunds

We issue refunds to the original payment method within 14 days of receiving the returned goods or evidence that you sent them back, whichever is earlier. Delivery on your original UK order is free. Your bank or payment provider may take additional time to show the refund. We do not offer direct exchanges. For a different item, please return the original item for a refund and place a new order.

Faulty, damaged or incorrect goods

Contact us promptly if your item is faulty, damaged, incorrect or not as described. Include your order number and photographs where helpful. Your statutory rights may include a repair, replacement, price reduction or refund, and are not limited by our 30-day change-of-mind policy.

Your statutory cancellation rights

For goods bought online, you can notify us that you wish to cancel within 14 days after the day you receive them. You then have a further 14 days to send them back. Any clear statement of your decision to cancel is sufficient; you do not need our approval to exercise this right. Nothing in this policy limits your rights under UK consumer law.

Contact

My Christmas is owned and operated by Vivo Technologies Limited, company number 04411896. Registered address: Unit 11, Genesis Business Park, Rainsford Road, London, NW10 7RG, United Kingdom. Email: support@my-christmas.co.uk. This is also our returns address. Please include your order number when returning an item.